![]() We are so sorry that it has taken longer than usual to respond to your concern. Could you please kindly give us a chance to explain this issue? We have been experiencing an unusually high number of requests. Best regards, Your iMobie Teamĭear Ramez, Thank you so much for your review but we sincerely apologize for the inconvenience. Thank you so much! Thanks for your generous support and kind understanding in advance. It is your trust to iMobie that makes us strive forward and become better even facing challenges. The program is not perfect, neither of the service, we know it is a long way to go. Trusted by users around the globe, we truly hope that we can provide our users with good experience. Much appreciated for your time! Our vision is to provide pleasant service to our users worldwide. Would you please tell us the previous ticket ID so that we are able to check it from our end? Truly hope that we can fix it in time. We always honor our 60-day money-back guarantee. Meanwhile, if the app does not work for you, and we failed to work it out, we will respect our customer's ideas, and refund the order based on our Refund Policy. Once again truly appreciate for your kind feedback. We have already given the feedback to the system manager, hoping it can be optimized as soon as possible. We focused on the ticket which has been submitted, however, we forgot to address the friendliness of the system to our users. We must admit the system manager has missed some point while designing for the system. Thanks for your suggestions about the ticket-submitting system. Thank you for your kind understanding in advance! Have a nice day! Best regards, Your iMobie Teamĭear Drew, Thanks for your review, but we sincerely apologize for any inconvenience. ![]() Sincerely apologize for the late response. #Imobie anytrans for cloud review softwareTruly appreciated for your time! However, if our software failed to meet your expectation or there is any technical issue failed to be fixed, please don’t worry, we will honor our 60-day-money-back guarantee to fully refund you. So we are wondering whether you are willing to give us one chance to handle the issue you have encountered. #Imobie anytrans for cloud review androidBy following the instructions, it requests to back up your chats on Android phone at first, so it would not cause any data-loss. AnyTrans supports to transfer WhatsApp chats from Android to iPhone. It would be appreciated for your kind forgiveness. We are taking our time to reply each request in the recent days. But we sincerely apologize for the late response due to the holiday season when we have taken a short break here. If you have encountered any issue, welcome to contact Have a nice day! Best regards, Your iMobie Teamĭear Mabrar, Thanks for using our app. It sometimes happens, would you please check for that? Much appreciated for your time! For the ticket issue, we are so sorry to tell that the only one ticket can be opened at a time under an email address in order to improve our efficiency while dealing with the issues. Some customers have encountered the same issue and complained that they did not receive the response in time, but finally found that the email was in the spam. ![]() However, we would like to explain that once you submit a ticket or email us, we will reply to you within 24-48 hours on workday. We totally understand how time-sensitive the issue is, but truly sorry for the lateness. Considering the late response you mentioned, we would apologize for that at first. ![]() ![]() Dear Dana, Thank you for your review, but sincerely apologize for the inconvenience caused. ![]()
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